FAQ

The exit is from Marina/pier in Cancún. We will share the exact meeting point upon confirmation of your reservation (subject to availability and vessel).

We recommend arriving 15–20 minutes before to approach calmly and leave on time.

• 4-hour tours: Can you choose between them available times (e.g., 9:00, 10:00, 4:00, or 5:00), subject to yacht and assigned marina availability. If your date is approaching and there is availability, the schedule may be adjusted.

• 6 and 8 hour tours: the client can request the schedule you prefer, and we confirm it subject to availability.

It depends on the yacht. On each detail page, you'll see what's included (e.g., drinks/ice/snorkel gear/mat and crew). We'll confirm the details when we provide a quote.

Generally, dock tax y tip They are not included (this is confirmed in your quote).

Yes. Fuel is included in all our tours. We will confirm the details at the time of booking according to the vessel and duration chosen.

Yes, you can bring additional drinks or food. If you are bringing anything specific (cake, snacks, etc.), write to us and we will tell you how to bring it on board.

Yes. You can bring your playlist and the crew will help you connect it, depending on the system available on the yacht.

Yes, with Responsible consumption and respecting safety regulations.

Yes, children can go., always under adult supervision. If infants or young children are traveling, please tell us their ages so we can recommend the most comfortable option.

Mainly Cancun and routes to Isla Mujeres y Riviera Maya, depending on duration and availability.

It depends on the tour and the duration. We recommend the best option according to your plan.

To confirm the reservation, a advance. The deposit is non-refundable if the client cancels, as the date and yacht are blocked. If you need to change your reservation, contact us as soon as possible and we'll review it according to availability.

Yes, as long as the yacht and marina availability permits. Changes must be requested in advance and will be confirmed via WhatsApp or email. The deposit can be applied to the new date. if reprogramming is possible.

The departure depends on sea conditions. We prioritize safety and offer you options depending on the situation (rescheduling or refund) in accordance with current policy.